Shipping Policy
Shipping and Postage
Colour Me Bronze Professional ships to you via InterParcel using the following courier services:
- CouriersPlease
- Fastway
- StarTrack
- TNT
We pack our products into specially sized boxes and each product is individually wrapped in a bubble bag to ensure that the products stay safe and secure during delivery. Each solution also has the cap taped down to give the bottles the best chance of the seal not breaking and solutions leaking during travel. Retail products (where applicable) also have the tops taped down to stop potential leaking during travel.
Our boxes are also labelled with “This Way Up” and “Handle with Care” stickrs so that the products can stay sitting up the correct way throughout their journey to you.
Unfortunately there may be times where the couriers handle the packages roughly, which is out of our control… but we pack in the best way possible to ensure its safest delivery to you… We cannot be responsible for the way that the couriers handle your packages.
The shipping fee will be variable depending on the location of your premises.
We aim to have all orders in by 11am AEST dispatched the same day.
Depending on the Suburb/State which the shipment is being despatched to you should receive your order within 1-5 working days. Please note that for some remote areas shipping may take a little longer. During peak season, especially during Christmas, delays in shipping may occur which are out of our control. Please make sure that you are giving yourself enough time to receive your orders.
International Orders
Colour Me Bronze Professional can be purchased and sent worldwide. If you are an International Customer you will need to register and purchase on our International website www.colourmebronzepro.com.
Signing and Deliveries
All shipments are sent as “Authority to Leave” and do not require a signature on delivery. If you wish to organise a signature on delivery please let us know in the notes section when purchasing your goods. Please note that there may be an additional fee for this added service. Colour Me Bronze Professional relinquishes the delivery company and itself from any responsibility if your order goes missing after delivery. We recommend that you provide your business address or an address where somebody will be in attendance. If a re-delivery service occurs and there is a fee involved, this fee will need to be paid by the customer directly to the courier service.
Tracking
Once your booking has been despatched you will receive an email with all tracking details. You will then be able to track your item directly online with InterParcel. Please ensure that your shipping details are correct at the time of checkout as we will not be held accountable for undelivered items due to incorrect information.
If you would like to track your item you can do so by clicking on the link below:
Interparcel
Lost or Damaged Items
If you have not received your item within 5 working days please call Colour Me Bronze Professional on 02 9882 3751 or email sales@colourmebronzepro.com.au. We will not be held accountable for lost items but will try our best to track down your item as best as possible.
Colour Me Bronze Professional ships items in “new” condition. Even though we make every effort to ensure your delivery arrives on time and in perfect condition, sometimes matters occur that are out of our control. If you feel that your items have been damaged in transit we ask you to take a photo within 24 hours of receipt of the goods and email sales@colourmebronzepro.com.au along with your details and we will access it on an individual basis.
For an additional fee we can add insurance to your shipment. Please let us know if you would like to do this and we will email you with the cost prior to booking the courier.
Change of Mind/Unwanted Orders
Colour Me Bronze Professional does not accept returns for change of mind or for any unwanted tanning solution. Once tanning solution has been purchased Colour Me Bronze Professional will not accept any tanning solution returned so please choose carefully. If you have not tried our products before we suggest that you purchase a sample size bottle first. We recommend taking extra care when checking out of your cart to ensure you have chosen correctly.
Incorrect Orders
All orders sent by Colour Me Bronze Professional are checked and double-checked prior to packaging, but on the rare occasion a mistake may occur. If the item received is not the product to which you ordered or which is stated and paid for under the agreement or contract of sale, as listed on the invoice, these products may be returned. We will send you out a replacement order and will organise a collection of the original products. However, any use of the products by you will be deemed as acceptance by you and will not be replaced by Colour Me Bronze Professional.
We will send you out a replacement order and will organise a collection of the original products. If the item has been used we will not accept a return.
In the event that you do receive goods incorrectly, please contact Colour Me Bronze Professional on +61 2 9882 3751 or email sales@colourmebronzepro.com.au and you will not be charged for a re-delivery if it is agreed that Colour Me Bronze Professional is at fault.
All products to be returned must satisfy the following criteria:
The same/actual product to which was received by you, which was the incorrect product to which was ordered, not a substituted product ie. old stock, stock belonging to another similar or same type product. Any returns that do not satisfy the above mentioned will see you charged the full price of the product (either wholesale or retail) as well as freight costs.
Delivery Time for Products
Colour Me Bronze Professional is not responsible for any loss of income due to missing or delayed orders. Please ensure that you allow enough time for all orders to be received. Please allow extra time during peak season including Christmas. We do not close over the Christmas/New Year period, but courier companies work on skeleton staff, so please make sure you are stocking up with solutions in plenty of time prior to Christmas to cover you through to the New Year.
